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Product #158: Managed Service - Support
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37.97 US
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Managed Service - Support
This service is not yet released. The anticipated release date is May 15th 2010.
Information shown here is subject to review, change or deletion.
The service at a glance:
CUSA installs, maintains, upgrades, and provides patch support
for Genuine Microsoft software on Intel or AMD based computers.
Included with computer support is support for all main peripherals
such as wired and wireless routers, switches and printers.
CUSA provides all security and antivirus/malware software for server and workstations.
All service calls & remote maintenance.
Domain setup and password management.
Hardware replacement when failures occur.
All repairs, tech support calls, and remote services.
Internet Policy Agreement (for your employees)
Professional 24-7 monitoring and remote management.
Support for Web page hosting, Exchange Server, One Note, fail over domains.
On or offsite backup & recovery service.
TaaS
Technology as a Service
Code Name: CUSA TaaS or C-TaaS
One flat monthly rate provides complete managed IT services for small and medium business.
CUSA will provide the following hardware support for:
file share & business class servers
home & business class computers
home & business class notebooks
wired & wireless routers
managed firewalls
managed & unmanaged switches
laser & inkjet printers
patch cables & cords
CUSA will provide the following software support for:
Windows Server 2003-2008 all Editions
Windows XP/Vista/7 all Editions
Microsoft Office 2003-2010
Microsoft Outlook
AVG Antivirus Suite (CUSA provides)
Malwarebytes Full Version (CUSA provides)
utilities pack (CUSA provides)
Preapproved customer software applications
Technical support includes:
technical support calls from your management and staff
periodic visits to inspect sites
24-7 monitoring for security & suspicious virus activity
password resets
active directory management
Vembu offsite backup (license included)
250GB of backup space included
recovery of data
Restrictions:
Restricted software installation access per IT Policy.
Price:
$39.97/month/notebook, workstation & server 5-20.
$33.97/month/notebook, workstation & server over 20
Add or remove notebooks, workstations & servers at any time.
$20.00/notebook, workstation & servers to add (enroll).
$20.00/notebook, workstation & servers to remove (un-enroll)
Monthly billing authorization for a American Express or credit card.
Special Bonus:
10% discount on all supplies, ink, printers, hardware, servers, workstations & notebooks.
20% discount for web hosting.
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This position was added 04/15/2010 12:56:00
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